How Did You Find That Book?!!?!...

I had to deal with the nastiest patron five minutes before closing the other day. This woman walks in literately five seconds after the five minute warning on the intercom asking where our easy readers are. I point her to the section and ask her what she is looking for. She barks at me that she is looking for a book with the call number ER OCO. I ask her what title she is looking for and she barks back The Teeny Tiny Woman (The one she saw was by Jane O'Connor). I go check the catalog to see if the book is really there and head over to the shelf she is at. I start looking and she gets pissy with me saying she already looked. I tell her the same thing I tell everyone else, sometimes you need another set of eyes because you don't always find it the first time. I continue to look and I don't find what she is looking for, I tell her that I don't see it either and she storms to our holiday section telling me it's probably there and tells me to go check for her. I look at her and told her I had already checked the computer and that the book should be where we were looking not in the holiday section. She doesn't want to hear what I have to say and she heads over there anyways.

Instead of letting her leave with nothing I go back to the catalog, find a copy of the book by another author from nonfiction and hand it to her. You think she'd be happy at this point, but no... She starts questioning where I got that book from and how I found it. I was so pissed I just looked at her and said "I'm a librarian. That is how I found it..." She just walked away.

I cannot tell you how much she pissed me off. I was in the office yelling about how I paid an arm and a leg to go to library school and that is how I found her book (There was a lot of expletives strung in with that). The response I get from "Mama Page" on what happened what that I shouldn't have given her the book and let her walk out empty handed. I should have but I'm too nice sometimes. Why do I have to deal with this crap?!