Computer Chaos...

Tonight was the night of computer permission problems. First it started off with two girls giving "Amy" and "Lori" issues because one of them didn't have permission to be on our computers and they forged her mother's signature and called pretending to be a parent, etc. They also ended up stealing a library card from the Circulation Desk and pretending like it was hers and that a clerk gave it to them. It was bad, we had to get the Director involved. It was a mess.

After dealing with them we had two boys come in and one didn't have his card, but he had his ID so "Emily" went to our book to look up what permission he had and he wasn't in the book at all. She called him out for having a library card with a permission sticker on it but not being in our book (We think he stole a sticker from our desk). We argued with him a bit and he told us to fuck off, so I kicked him and his friend out but apparently they went downstairs, lied to the clerks to get a new card and lied to the Adult Librarians about their age so they could get on their computers. I found out and had the security guard kick them out.

It was ridiculous. We could not believe the bull we dealt with tonight. We're gonna have to talk to our Department Head about all of these computer issues tomorrow.

Computer Chaos...

I just went on my break and came back to "Amy" telling me that she just had a grandmother call and say that her grandson was coming to use the computers and that he was probably going to download porn, blah, blah, blah, blah... "Amy" proceeded to tell the grandmother that we have policies against using filters on the computers and they we don't stand over the children and monitor them while they are on the computers, but if we catch them looking at porn we kick them out. Apparently the grandmother made "Amy" think that she wasn't allowing him to go on the computer, so when the kid came "Amy" told him that his grandmother said he couldn't go on. The boy started to complain that she was doing this because he didn't clean his room. "Amy" told him he needed to go speak with his grandmother and work it out with her.

Just a second ago I answered the phone and had a woman yelling at me that I didn't let her grandson go on the computer. I said to her that I just got back from my break and didn't deny anyone computer access today and that I'd get her that proper person. So "Amy" got on the phone with her and told her that she said he couldn't go on and the woman just argued with her. Apparently her grandson is coming back at some point. I'm looking forward to this one...